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Returns Policy

🛠️ Returns & Exchange Policy | Transmoto Parts

At Transmoto Parts, we understand that getting the right part is critical to getting back on the road or finishing your project. If a part doesn’t meet your needs, we’re here to help you navigate the return process.

🏁 30-Day Return Window

You may return most new, unopened, and uninstalled items within 30 days of delivery for a full refund.

To qualify for a return, the part must be:

  • In Original Packaging: The box must be intact and free of greasy fingerprints or writing.

  • Uninstalled: We cannot accept returns on parts that have been bolted on, plugged in, or used (unless there is a verified manufacturing defect).

  • Complete: All clips, gaskets, seals, and instruction manuals must be included.

🔌 Electrical & Special Components

Due to the sensitive nature of electrical systems, electrical parts (sensors, ECUs, wiring harnesses, etc.) are non-returnable once the original seal on the packaging is broken. This is to ensure every customer receives a part that hasn’t been subjected to a short-circuit during a “test” install.

📏 Fitment Responsibility

While we do our best to provide accurate compatibility data, it is the buyer’s responsibility to verify fitment before purchasing.

  • If we shipped the wrong part based on your order: We will cover 100% of return shipping costs.

  • If the part was ordered incorrectly: The customer is responsible for return shipping and a 15% restocking fee may apply to cover inspection and repackaging.

📦 How to Return Your Part

  1. Request an RMA: Log into your account at transmotoparts.com or email returns@transmotoparts.com with your Order ID and VIN (Vehicle Identification Number).

  2. Pack Securely: Place the manufacturer’s box inside a separate shipping box. Do not ship the part back using the manufacturer’s box as the outer shipping container; doing so may void your refund.

  3. Ship: Send the package to our central warehouse using a carrier with tracking capabilities.

💰 Refund Timeline

Once the part is received and passes our “Clean-and-Complete” inspection, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method.

Note: Shipping charges are non-refundable.

⚠️ Damaged or Defective Parts (Warranty)

If you receive a part that is physically damaged during shipping, please notify us within 48 hours.

If a part fails after installation but within the manufacturer’s warranty period, please contact our technical team. Warranty claims often require a shop invoice or a diagnostic report from a certified mechanic to be processed by the manufacturer.

🛑 Non-Returnable Items

  • Items marked “Clearance” or “Final Sale.”

  • Custom-made or specially ordered parts.

  • Parts that show signs of grease, oil, or tool marks.

Need help finding the right part? Talk to our experts at transmotoparts.com/support before you buy!

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